1. No Money-Back Guarantee

• All SmartSolution products are sold with a no money-back guarantee. We design and manufacture with top-quality engineering and materials to ensure customer satisfaction.

2. Warranty Coverage

• SmartSolution provides a 1-year manufacturer’s warranty on products (excluding accessories & consumables), starting from the date of purchase.
• To be eligible for warranty, the following conditions must be met:
• You must be the original purchaser of the product from SmartSolution or an authorized dealer.
• The product must have been properly maintained—no abuse, misuse, alteration, or unauthorized repair.
• You must report any defect or issue to SmartSolution within 10 days of discovering it.
• All warranty services must be performed by SmartSolution only.
• Returned items must be shipped to our address. We may provide doorstep reverse pickup (only available in major metro cities), but reverse shipping charges must be borne by the buyer.
• The warranty becomes void if any third party (including the purchaser) attempts to repair, service, or alter the product outside of SmartSolution’s authorized process.
• This warranty does not apply in the case of accidents, misuse, improper installation, unauthorized repairs, tampering, modifications, fire, flood, external damage, or issues arising from user-replaceable parts (for example, leaking batteries).

3. Order & Stock Policy

• All orders are subject to product availability.
• If an item is out of stock when you place your order, we will notify you and refund the order amount using the original payment method.

4. Delivery Conditions

• We deliver across India. International shipping is possible for certain orders—please contact us for details.
• An estimated delivery timeframe will be provided when you place your order. This estimate begins from the date of shipping, not the order date.
• Under normal circumstances, we aim to fulfill orders within 7–10 business days (Monday to Friday, excluding holidays).
• We do not ship on Sundays.
• Delivery dates may vary due to carrier practices, delivery location, or order specifics. Some orders may be delivered in multiple shipments.

5. Damaged Items & Packaging

• If the packaging appears damaged upon delivery, you must notify us immediately at [customer support email / phone]. Such issues must be reported at the time of receipt for us to take appropriate action.

6. How to Contact Us

For any queries or support related to refunds, returns, or warranty claims, please contact us